Service & support

Service is the point

A plant you bought from us is one we maintain. A plant you bought from someone else is one we still keep running — genuine spares included.

Service engineer checking a pressure vessel on site
01

Annual maintenance

Scheduled care that keeps the plant at its design duty, year after year.

  • Scheduled site visits and performance monitoring
  • Consumable, media and membrane replacement
  • Reports measured against the original design duty
  • Priority response for AMC clients
Shelves of spare pumps, filters and consumables
02

Spares supply

Genuine parts, fast — including for plants we never built.

  • Membranes, pumps, resin and pressure vessels
  • Filter media, dosing and instrument spares
  • Supplied against plant tag or model
  • Emergency despatch when a line is down
Two engineers reviewing plant data on a tablet
03

Rapid response

A service engineer on call, troubleshooting first, on site when it matters.

  • Telephone troubleshooting to get you running fast
  • On-site support when your line is down
  • Refurbishment of ageing plants
  • Upgrades when duty has outgrown the plant

Three ways to keep a plant
running

From pay-per-visit support for one-off problems to a comprehensive contract for a critical line. You choose how much of the burden you hand over.

Breakdown call-out

Pay-per-visit support for plants outside an AMC. You call, we diagnose over the phone, and send an engineer when needed.

  • Telephone diagnosis first
  • Engineer visit on confirmation
  • Spares quoted separately

Comprehensive care

For critical lines. Everything in AMC plus defined response times and refurbishment planning across the contract term.

  • Defined response times
  • Refurbishment planning
  • Single point of contact
When something goes wrong

What happens when you call

01

You call

A real engineer answers, not a call centre. We start troubleshooting on the phone.

02

We diagnose

Most issues are water chemistry or a consumable. We confirm the cause before anyone travels.

03

We respond

If it needs hands on site, we schedule the visit and bring the spares the diagnosis points to.

04

We report

You get what was found, what was changed, and what to watch — so the same fault does not repeat.

We answer the phone at 2am. That is the whole point of buying from someone who built the plant.